Policies

*Updated February 2024

ONLINE BOOKING:

I offer convenient online booking through Vagaro. A credit card is required to reserve your appointment time but will not be charged at the time of booking. All appointments must be accepted by me prior to confirmation.

If you have not received a confirmation email with the details of your appointment then you do not have an appointment scheduled.

If your appointment is not accepted you will be notified by email with an explanation as to why. You will not receive a phone call. You are always welcome to call/text/email me directly if you have any questions or concerns about your appointment. Please keep in mind that I am in services most of the day and will do my best to respond as quickly as I can.

IF YOU NEED TO CANCEL:

Please give 24 hours notice if you cannot make your appointment. If you booked online you may also cancel your appointment online. If you have not rescheduled or canceled your appointment at least 4 hours prior to your scheduled time you will be charged 50% of the service charge.

IF YOU ARE A NO SHOW:

NO SHOWS HURT SMALL BUSINESSES

If you fail to show for your scheduled appointment you will be charged 50% of the service fee for the appointment you missed.

If you fail to show for an appointment a second time you will be charged 100% of the service.

IF YOU ARE GOING TO BE LATE:

Your massage begins and ends in the time frame that you booked it for. Please allow yourself time to fill out any paperwork, use the restroom, undress, or discuss any concerns you may have. Any time that is lost to these things will be time lost from your massage but you will be charged for the time frame you scheduled.

If you are going to be late for your appointment please give me a heads up and we can discuss what your options are. Please do not wait until the time of your appointment to tell me you are running late. I will do my best to be flexible and accommodating where I can. If you arrive more than 15 minutes late for your appointment and you have not made prior arrangements with me you can expect to be charged for your booked appointment and the service provided will be at my discretion.

IF YOU ARE EARLY:

With the exception of your initial appointment please do not arrive more than 10 minutes early for your scheduled appointments unless you have arranged it with me before hand. Feel free to text or call and ask if I am available to take you early. I am always happy to do so if I am able.

FIRST TIME CLIENTS:

Please arrive to your first appointment 10-15 minutes early. This will allow you time for the initial intake form and a brief consult before your service begins.

BASIC STUFF:

-Massage is not recommended if you are experiencing any symptoms of illness or have an acute injury. If you are experiencing any cold/flu symptoms please reschedule your appointment.

-Please DO NOT SMOKE before your appointment. If you smell like smoke my treatment room and my clothing will smell like smoke for the rest of the day too. This is not just a courtesy to me but to all my paying clients as well.

-Be mindful of personal hygiene. When you are clean and comfortable you are able to relax easier into your massage.

-Be respectful. Inappropriate or rude remarks, questions, advances, or behavior will not be tolerated and will terminate the session immediately. Sunstone is not a space for political debate or a dumping ground for hateful opinions. I will always hold space for you but please use the time here for healing and relaxation. Please be kind and respect boundaries.

-Do not show up intoxicated. You will be asked to reschedule your appointment.

-Try to avoid lotion or fragrance if possible as they can clash

with the oils that are used in your service.

-Know your body and choose a service and time length that will be physically comfortable for you. Communicate all your comfort needs and I will do my best to accommodate.

-HYDRATE. Drink plenty of water after your massage or Reiki treatment to avoid any headaches or sluggishness.

-Tipping Etiquette: It is customary to tip your massage therapist. However, the best tips are referrals and rebooking. Monetary tips are not expected but always appreciated. The option to tip is available but please do whatever you are comfortable with.

-Be responsible for the energy you bring into the room.

COVID-19

By its very nature, massage and bodywork requires skin-to-skin contact and you should be familiar with the fact that infection control has always been a top priority for my practice. As we navigate life with additional requirements and modify existing measures due to the coronavirus, please help me to support all of my clients by cooperating with any new requirements as they come up. My practice follows Practice Guidelines recommended by the Federation of State Massage Therapy Boards (FSMTB), along with infection control recommendations made by the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). You may see some changes when it is time for your next appointment. Any changes made are to help protect my clients and myself.