Policies

YOU ARE RESPONSIBLE FOR YOUR APPOINTMENT

 

IF YOU NEED TO CANCEL:

Life is busy and plans change.

I ask that you give me at least 24 hours notice if you cannot make your appointment. 

You can call, text or email me at any time to let me know. If you booked online you may also cancel your appointment online. Please do not wait until the time of your appointment to communicate that you need to cancel. I will always value your time, please value mine. 

IF YOU ARE A NO SHOW:

When you booked your appointment you received an email notification confirming the date and time. The day before your massage is scheduled you received a second email reminder. This was your opportunity to notify me of any changes you needed to make. 

*If you fail to show for your scheduled appointment you will be sent an invoice for the appointment you missed. 

*After your second No Show you will be required to pay up front before you can book another service.

*After your third No Show you will be asked to find another place to receive your treatments from as we are clearly not a good fit. 

IF YOU ARE GOING TO BE LATE:

Your massage begins and ends in the time frame that you booked it for. Not when you show up. Please allow yourself time to fill out any paperwork, use the restroom, undress, or discuss any concerns you may have. Any time that is lost to these things will be time lost from your massage but you will be charged for the time frame you scheduled. 

If you are going to be late for your appointment please give me a heads up and we can discuss what your options are. I understand that things happen, Brandon traffic is ridiculous, and I will do my best to be flexible and accommodating where I can. However, if you are more than 15 minutes late for your appointment and you have not notified me then you are considered a No Show and will have to reschedule your appointment for another day. YOUR APPOINTMENT IS YOUR RESPONSIBILITY. 

IF YOU ARE EARLY:

With the exception of your initial appointment I ask that you do not arrive more than 10 minutes early for your scheduled appointments unless you have arranged it with me before hand. Feel free to text or call and ask if I am available to take you early. I am happy to do so if I am able.

FIRST TIME CLIENTS:

Please arrive to your first appointment 10-15 minutes early. This will allow you time for the initial intake form and a brief consult before your service begins. 

How to get the most out of your therapeutic massage:

- Arrive on time.

-Be clean. When you are clean and comfortable you are able to relax easier into your massage. 

-Be respectful. Inappropriate remarks, questions, advances, or behavior will not be tolerated and will terminate the session immediately. 

-Try to avoid lotion or fragrance as they can clash

 with the oils that are used in your service.

-Communicate your comfort needs to your therapist.

-Stretch and stay hydrated after your service.

-Be responsible for the energy you bring into the room. 

COVID-19 

By its very nature, massage and bodywork requires skin-to-skin contact and you should be familiar with the fact that infection control has always been a top priority for my practice. As we navigate life with additional requirements and modify existing measures due to the coronavirus, please help me to support all of my clients by cooperating with some new requirements. My practice follows Practice Guidelines recommended by the Federation of State Massage Therapy Boards (FSMTB), along with infection control recommendations made by the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). You may see some changes when it is time for your next appointment. I made these changes to help protect my clients and myself.

• Communication beforehand to obtain updates to your health information and ask you specifically about your potential exposure to COVID-19.

• When you arrive at the office please text or call to let me know. At this time the waiting room is not available.

• I will greet you at the door for temp check and intake forms. Massage is not advised if you have any symptoms of illness. 

• Please bring a face mask to use while you are in the building, and during your massage.

• Sign an informed consent form that states: 

“I understand that close contact with people increases the risk of infection from COVID-19. By signing this form, I acknowledge that I am aware of the risks involved and give consent to receive massage from this practitioner.”

• Hand sanitizer is available throughout the building. 

 I am happy to answer any questions you may have about the steps I take to keep you, and every client, safe in my practice. I value your trust and look forward to welcoming you back to a safe, therapeutic environment.